Web Assistant
Start capturing leads and stop letting business slip through the cracks.
Let your website work harder for you by allowing customers to schedule with and text your business whenever it works for them. Then quickly respond when you can and continue with your day.
Respond when you want to.
Unlike phone calls, Web Assistant’s Appointment Requests and Text Connect conversations give you the flexibility to respond when it’s convenient for you. So feel free to give your full attention to that customer that just walked in.
Scheduling power, now in your customer’s hands.
Anyone can shop online for anything, anywhere, anytime. Why should booking an appointment be any different? Appointment Requests let your customers provide times that work for them on your website and allow you to confirm or suggest another time, all through text.
Benefits:
- 32% of patients prefer online appointment booking.
- 50% of Millennials and Gen Xers say they’d switch providers for online scheduling
- 1 in 5 patients say waiting for an office to open is their biggest pain point when scheduling appointments.
Your office, just a text away.
Traditional web chat tools handcuff customers to a website to chat with a representative. Text Connect frees your customers by simply starting a text conversation, letting them carry the conversation how and when it’s convenient for them—night or day.
Benefits:
- 50% of all chats come from mobile.
- 47% of consumers haven’t had a positive live chat experience in the past month.
- 21% of live chat requests are left unanswered.